Payment Policy

All our items are sold on a first come first serve basis.  Due to the nature of our handmade business and size of our shop, we recommend completing your order quickly.  If a set sells out, we reserve the right to relist it when it becomes available again and not based on client demand.  We do charge Virginia State Tax for residents. If you purchase an item from us and we will be shipping the piece outside of Virginia there is no sales tax. Our sales tax rate of 6% includes both Virginia State tax and Loudoun County sales tax.  If you purchase a piece from us and it’s a custom order we require 100% deposit. Custom work may not be cancelled once work has begun. Should you wish to make design changes, we are happy to work with you. If you purchase an already finished piece the price listed is the sale price.

Refund Policy

Due to nature of our pieces all sales are final. Please review my pictures and details carefully. Ask as many questions and request as many photos as you need to in order to feel totally comfortable before purchase, as all sales are final.  The only case in which refunds will be accepted is due to shipping damages or in the case of an incorrect frame being shipped.  CANCELLATIONS: Can be made within 24 hours of purchase provided the item has not shipped or delivered. A 15% processing and restocking fee for unshipped orders will be assessed after the 24 hour period has elapsed.

Shipping Policy

We ship all items FedEx ground home delivery.  Once your order shipped, you will get an email notification with tracking information. Insurance is covered up to $100 per box. IMPORTANT: We are not responsible for in-transit damage. Please consider this policy carefully before making a purchase. If you’d like to include additional insurance, please let us know during checkout via the comments section and we can let you know of additional insurance add-on options. Most shipping companies will offer insurance, so upon receipt, please look it over carefully because after you take it you cannot file a claim.