FAQ’s

goldunderline

How custom are the frames?

Each frame can take more than 3 hours to construct. All 13-production stages supply a Delta Girl Frame with its own unique character. From picking the wood, creating the frame, hand painting the design, to glazing and distressing- each and every step is done by hand just for you! An incredible amount of attention is paid to every single detail. The entire Delta Girl technique helps forge every ounce of shabbiness.

Will you help me design a frame?

Of course-we have a small obsession for design and would love to create a custom design for your space. We offer one-on-one design consultations. The starting price for most design consults is a $40 up-front design fee, which includes a design call, to-scale layout of your custom design, as well as detailed concept for each frame and overall look for your space. Gallery collection pricing for custom consultations is valid for 30 days from the time you receive the quote.

Can I choose my own paint colors – different than those you currently offer?

Sure! Send us the name or number of any paint brand and we can create any piece in your exact color preference ($20 charge per color, per order)

What is your turn around time?

4-6 weeks from order to shipping

Can I send you pictures of my photos, home snapshots or fabric to match?

YES and YES!!! Purchase a custom consultation – and lets get started talking about your space and vision for your collection!

What is your response time for emails etc…?

I try to respond as timely as possible, but please keep the notes below in mind:

  • I am the CEO and I am also the janitor, so remember I am only ONE person and I have only TWO hands, so emailing, picking wood, updating the collection, hand distressing each frame, showcasing and updating Facebook/blog/twitter, painting and even the clean-up takes time! So please know I will get to all of your emails, it may just take me 48 hours.
  • My family IS and will always be my 1st priority! Hiccups happen from time to time (ie. sick kids, snow days, etc.). I am not perfect and I do get MOMMY brain occasionally. I want to bring you a custom and unique product you can be proud of!

Mommy’s always want perfection and perfection takes time! That goes without saying for anyone who has ever purchased a Delta Girl Frame. As a testimony, approximately 80% of my orders all come from repeat customers. What a rewarding experience to put love and time and attention into something and receive the greatest compliment! REPEAT business!!! I would NEVER want to RUSH your order or frame. That is why I try to disclose so much information up front. It makes it much easier for both of us!

How do I get started on an order?

Want your own Delta Girl Frame? There are several options to choose from:

Do you have any stock frames?

Yes – check our list of local retailers to purchase your favorite Delta Girl frame quickly. Don’t see what you’re looking for? Be sure to follow us on both Instagram and Facebook (@deltagirlframes) — From time to time, we have frames that we create and are ready to ship – which we offer for quick ship and delivery!

Do you wholesale?

Yes! We have a NEW wholesale program, complete with different levels and packages to best suit your business. For more information please visit our wholesale page.

Do you offer multi-frame discounts?

Discounts on large multiple frame collections are only available to our wholesale clients. Please visit our wholesale page to apply to be a wholesale client!

Do you offer custom/odd sizing?

YES! Contact us for a full quote on custom sizing info@deltagirlframes.com

Do the frames come with glass and backing?

Yes! All frames 11×14 and below in size come with backing and bendable framer points for easy photo swapping. Frames are also supplied with saw tooth hangers on 11×14” and below and D-ring and wire hangers on all frames larger than 11×14”. Glass is available for all frames 11×14 and smaller — I can NOT ship glass on larger frames due to safety concerns. 99% of photographers recommend all large prints be processed as mounted photographs and to eliminate glass.

What does wood width mean? 4” inch 6” inch?

Your frame will be made with either 1×4 inch or 1×6 inch high quality pine. It is a way to gauge overall size of a frame – 4” or 6” around each side. For example, when framing a 5×7 photo the frame is 13×15 overall with 4” wood and 17×19 overall with 6” wood. **** WOOD ACTUALLY VARIES SO SEE ACTUAL OVERALL SIZE WHEN ORDERING. It tends to run 1×3.5 and 1×5.5.

For example of wood sizing view our Sizing Chart

Do you offer returns?

Due to the highly customized creation of each and every one of our handmade pieces – returns ore exchanges are not accepted unless the item arrives damaged. Please contact us at info@deltagirlframes.com within 7 days of order receipt to be issued a return for damaged pieces. If your frame arrives damaged please save the box and all related shipping materials. Many times, our shipping agent will collect them as part of the shipping refund process.

If we create a custom listing for you, please be sure to read through it at checkout to confirm colors, patterns and trims.  We process orders based off of the information in the listing only.  If anything needs to be adjusted, please let us know and we will take care of it!  Returns will not be accepted if the order was created according to the listing.

Do you offer a RUSH FEE?

You can now add a rush-fee to ensure you receive your frames when you need them. When purchasing, simply add the rush fee from the drop down box within the purchasing menu. The current fee is: $30 for 1-2 frames, $60 for 3 -5 frames, $100 for 5 or more. RUSH orders are shipped within 14 business days.

Do you have sales?

From time to time, we offer promotional discount codes, frames of the month, and run sample sales through our social media sites. Follow us on Instagram and Facebook  for more information!

Shipping:

All frames are shipped FEDEX ground and insured up to $100. Please add on additional insurance at check out if you wish. You will be sent a delivery receipt when the frame is shipped along with your tracking number.

Payment:

ALL payments must be made up front for your order to be placed. We accept all major credit cards.